Privacy policy

What we collect

• When you order: your name, email address, delivery address, optional phone number and any delivery notes you write.
• When you contact us or request a quote: your name, email, optional phone and your message.
• What you search for on the site, stored without any identifying information, so we know which products to make next.

We do not collect anything we do not need. We do not ask for your ID number or date of birth, and we never see or store your card details.

Your cart and wishlist

Your cart and wishlist are stored in your own browser, not on our servers, so they survive a page refresh. Clearing your browser data clears them.

Payments

Card payments are processed by our payment provider. Your card details go to them directly and never pass through our site. We only receive confirmation of whether the payment succeeded.

Why we keep it

To produce and deliver your order, to answer your questions, and to keep the accounting records the law requires. We do not sell your information and we do not send marketing email unless you ask us to.

Who else sees it

Only the people and services needed to complete your order: our payment provider, and the The Courier Guy, who delivers your parcel (name, address, phone). Our own database is protected so that only authorised staff accounts can read order details.

Your rights

Under South Africa's POPIA you can ask what we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. Email us and we will act within a reasonable time.

Contact

Email orders@3dprintpop.store, or use the contact form.