Delivery and returns

Delivery

We deliver within South Africa with The Courier Guy. We are online only — there is no shop to visit and no collection point.

The Courier Guy delivery is charged at R 85.00 per order, shown again at checkout before you pay.

Lead time

Every item is printed for your order, so there is a printing lead time before dispatch. Each product page shows its current production estimate in working days. The Courier Guy transit time begins after dispatch and can vary by destination.

Order progress

Your order moves through: awaiting payment, paid, queued, printing, quality check, packed, shipped, delivered. You can check the real status at any time with the private link shown after payment. Once dispatched, courier details appear there when available. We only mark a step as done once it has actually happened.

Faulty or incorrect items

If something arrives damaged, misprinted, or is not what you ordered, contact us promptly with a photo. If the item is faulty or incorrect, we will offer an appropriate remedy and cover any necessary return cost. This does not limit your rights under South African law.

Change of mind

Most items are printed after you order. Change-of-mind returns therefore depend on whether production has started and whether the item was personalised. Please check the measurements before ordering and contact us as soon as possible. Your statutory rights remain unaffected.

What printed parts are not

Printed PLA items are not food-safe, heat-resistant, waterproof, load-bearing or protective equipment unless a specific product page states otherwise with a reason. Normal layer texture and small colour differences between batches are not faults.

Questions about a specific order? Contact us.